Tickets Terms and Conditions
tickets terms and conditions
The term “Bristol Aero Collection Trust” or “Aerospace Bristol” refers to the owners of this website, whose registered address is The Clock Tower, 5 Farleigh Court, Old Weston Road, Flax Bourton, Bristol BS48 1UR.
Our company registration number is 02689238. Our registered charity number is 1010632.
BAC Trading Limited (company registration number 05078738) with registered office address at The Clock Tower, 5 Farleigh Court, Old Weston Road, Flax Bourton, Bristol BS48 1UR is a wholly owned subsidiary of the Bristol Aero Collection Trust and performs the Trust’s trading activities. All profits of the trading company are transferred to Bristol Aero Collection Trust under a gift aid declaration.
‘We’, ‘us’, ‘ourselves’ and ‘the company’ means Bristol Aero Collection Trust and BAC Trading Limited.
‘You’, ‘your’ and ‘client’ refers to the person(s) accessing this website.
All proceeds from ticket sales are used to support the charitable purposes of Bristol Aero Collection Trust, which include promoting and assisting in the display, understanding and enjoyment by the public of our museum and exhibits contained within.
Additional Gift Aid revenue from the government is donated in full to Bristol Aero Collection Trust.
Most areas at Aerospace Bristol have partial disabled access (please enquire about our registered disabled rates on our website or by calling 0117 9315 315). We regret that, with the exception of assistance and guide dogs, animals are not permitted on site.
Bristol Aero Collection Trust reserves the right to change opening times, prices, validity of ticket duration and availability of all exhibits without notice.
Opening times are 10am - 5pm, 7 days a week excluding certain dates and as per restrictions below.
ONLINE TICKETING, CANCELLATION, RETURNS AND REFUNDS POLICY
Once tickets have been bought online, an email will be sent with the ticket confirmation.
It is the purchaser’s responsibility to ensure that the email details are correct at the time of purchase.
All open dated tickets must be claimed at the attraction within one year of the purchase date.
Refunds and exchanges for online tickets are at the discretion of Aerospace Bristol.
Tickets may not be resold and must be used by the original ticket holder.
Replacements cannot be issued for lost or stolen tickets.
If a ticketed event is cancelled for any reason, then a full refund will be issued to all ticket holders.
If a ticketed event is postponed for any reason, then refunds or exchanges will be available within 7 days of the notification of the new event date.
To refund or exchange tickets, call Aerospace Bristol on 0117 9315315 or email firstname.lastname@example.org
Policy implementation date: May 2017