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Hayes Way
Patchway, BS34

Aerospace Bristol is a new industrial heritage museum and learning centre being developed at Filton, to the north of Bristol. It will tell the story of the region's world-class aerospace industry - past, present and future. The Aerospace Bristol project is being run by the Bristol Aero Collection Trust.

Visitor Services Volunteer

Our volunteers play a fundamental role in the success and future of Aerospace Bristol

visitor services volunteer

Queens Award for Voluntary Service

be part of our future

Our volunteers play a fundamental role in the success and future of Aerospace Bristol.

This is a hugely exciting time to join the team to help us enhance the visitor experience, encourage repeat visits and word of mouth recommendations, which will help us to increase our visitor numbers and become better known.

Volunteering opportunities at Aerospace Bristol

Role description

Visitor Services is a department that covers a number of different areas and as such the role of the Visitor Services Volunteer will be diverse. In a typical day you could be welcoming visitors at the front door, assisting on-board Concorde, helping in the gift shop or walking the galleries imparting your knowledge to those that have a thirst for more information. You will work side-by-side with the Visitor Services Hosts and become the face of the museum, so we are looking for volunteers who are passionate and positive about Aerospace Bristol and keeping the history of Bristol’s aviation story alive. It’s important to say that a knowledge of aircraft or aviation is not essential to be a Visitor Services Volunteer. We will support you in developing your skills and knowledge to help you best enhance the experience of all of our visitors. So if you enjoy a fast paced environment and love to make people feel welcomed and valued then apply to volunteer with us today.

Tasks will include but not be restricted to:

  • Interaction with visitors, sharing your experiences with others

  • Providing additional support with other initiatives that encourage engagement with visitors and the sale of Museum guidebooks and donations to the Museum

  • Promoting Host led tours to visitors

  • Using ‘prop boxes’ to engage with visitors in the galleries

  • Assisting the Museum Team with object handling sessions, activities and events

role purpose

The purpose of this role is to support the Museum to achieve its strategic objectives, namely to:

  • Enable people to participate in and learn about Bristol’s aviation history 

  •  Advance learning, skills and training 

  • Conserve Bristol's aerospace heritage through engagement

  • Celebrate Bristol’s aerospace achievements and inspire a new generation

Volunteers will be working with the Visitor Services Team supporting our Hosts in engaging visitors, sharing their experiences of Aerospace Bristol and promoting museum products and activities.

Volunteering opportunities at Aerospace Bristol

role reports to

Visitor Services Duty Managers and Volunteer Coordinator


Aerospace Bristol
Hayes Way
BS34 5BZ


Shifts are scheduled for 09:30 – 13:30 and 13:00 – 17:00 on any preferred day of the week (Mon – Sun).

It would be most helpful to us if you were able to offer a minimum of one day every week to volunteer. This can be broken down into two half days.


The role will be reviewed regularly.


  • A passion for providing a high level of customer service

  • A willingness to interact with public and visitors of all ages and backgrounds both in the Museum and occasionally at events off-site

  • Ability to work as part of a team

  • A willingness to promote the Museum and its activities

Commitment to You

  • Volunteers will receive training for the role prior to their first day in the galleries 

  • We will welcome you to a team that is inclusive, welcoming and passionate about Bristol’s rich aerospace history

  • We will work with you to understand what you want to achieve from your volunteering and assist you in working towards those goals

  • We will listen to any ideas or suggestions that you might have

  • We will reimburse any pre-agreed out-of-pocket expenses you may incur in fulfilling your role

What’s in it for You

  • Meeting new people

  • Gaining new skills and experience

  • Gaining an insight into how museums operate

  • Working with our amazing collection of objects

  • Expanding your knowledge of the aerospace industry and the important part that it has played in the lives of Bristol people


  • Volunteers are asked to adhere to the terms of the volunteer agreement

  • Volunteers will be required to attend role specific training prior to commencing volunteering at the Museum  

  • Volunteers will be asked to be proactive in approaching visitors throughout their shift and to cover the space they work within  

  • Volunteers must be prepared to undertake a Basic Disclosure check prior commencing their role


Download our role description and learn more about becoming a Visitor Services Volunteer.


You can make a difference and get involved.  If you would like to become a volunteer, please complete the form below.  Got a question about volunteering? Take a look at our frequently asked questions, as we have tried to give answers to as many queries as possible, or if you would like to know more, please get in touch and contact us at

We look forward to welcoming you on-board soon!

Apply now

Name *
Full Postal Address *
Full Postal Address
Do you have a driving licence? *
What are your key skills and best qualities?
AVAILABILITY: It would be extremely helpful to us if you could commit to volunteering for at least 1 day per week *
Please tick the sessions below that when you would be able to donate your time to on a regular basis. Please note: AM shifts will run from 9.30-1.30, and PM shifts run from 1pm until 5pm.
Sometimes volunteers are unavailable at short notice. This means we may need to contact you to provide cover, please choose the statement below that is most applicable to you: *
Do you have any other volunteering commitments? *
In order to support the museum we let the venue in the evenings for private events. Would you be willing to give your time to support these events on an ad hoc basis? *
REFERENCES: Please list two people whom we may approach for references (please complete fully) *
Name *
Name *
Have you ever been convicted of a criminal offence? (Declaration subject to the Rehabilitation of Offenders Act 1974) *
I would like to receive a copy of my application