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Hayes Way
Patchway, BS34

Aerospace Bristol is a new industrial heritage museum and learning centre being developed at Filton, to the north of Bristol. It will tell the story of the region's world-class aerospace industry - past, present and future. The Aerospace Bristol project is being run by the Bristol Aero Collection Trust.

Visitor Services Volunteer

Our volunteers play a fundamental role in the success and future of Aerospace Bristol

visitor services volunteer

Queens Award for Voluntary Service

be part of our future

Our volunteers play a fundamental role in the success and future of Aerospace Bristol.

This is a hugely exciting time to join the team to help us enhance the visitor experience, encourage repeat visits and word of mouth recommendations, which will help us to increase our visitor numbers and become better known.

Volunteering opportunities at Aerospace Bristol

Role description

Volunteers will be working with the Visitor Services Team to enhance the visitor experience by supporting our Hosts in engaging with visitors and by promoting museum products and activities.

Tasks will include but not be restricted to:

  • Welcoming visitors to the museum, checking and scanning tickets, managing queues, answering questions, gallery supervision

  • Encourage visitors to engage with interactive activities

  • Supervise activity tables and encourage engagement with object handling activities

  • Promote museum talks and tours

  • Be proactive in engaging with visitors and a willingness to share your museum stories

  • Providing additional support with other initiatives

By supporting the museums objectives you will:

  • Enable people to participate in and learn about Bristol’s aviation history

  • Advance learning, skills and training

  • Conserve Bristol's aerospace heritage through engagement

  • Celebrate Bristol’s aerospace achievements and inspire a new generation

role purpose

Visitor Services Volunteers play a key role in creating a welcoming and friendly museum experience, engaging with and inspiring our visitors by delivering first class customer service.

Volunteering opportunities at Aerospace Bristol

role reports to

Visitor Services Duty Managers and Volunteer Coordinator


Aerospace Bristol
Hayes Way
BS34 5BZ


Shifts are scheduled for 09:30 – 13:30, 11:30 – 15:30 and 13:00 – 17:00 on any preferred day of the week (Mon – Sun).

It would be most helpful to us if you were able to offer a minimum of one day every week to volunteer. This can be broken down into two half days.


The role will be reviewed regularly.


We are looking for people who:

  • A passion for providing a high level of customer service

  • A willingness to interact with museum visitors of all ages and backgrounds

  • Ability to work as part of a team

  • A willingness to promote the museum and its activities

  • Please note no previous experience is required and full training will be provided

Commitment to You

  • Volunteers will receive training for the role prior to their first day in the galleries

  • We will welcome you to a team that is inclusive, welcoming and passionate about Bristol’s rich aerospace history

  • We will work with you to understand what you want to achieve from your volunteering and assist you in working towards those goals

  • We will listen to any ideas or suggestions that you might have

  • We will reimburse any pre-agreed out-of-pocket expenses you may incur in fulfilling your role

What’s in it for You

  • The opportunity to gain experience at an award winning museum

  • Gain new skills and experience within the heritage/tourism sector

  • The opportunity to meet new people and be part of a friendly and enthusiastic team

  • Work with our amazing collection of objects

  • Expand your knowledge of the aerospace industry and the important part that it has played in the lives of Bristol people


  • Volunteers are asked to adhere to the terms of the volunteer agreement

  • Volunteers will be required to attend role specific training prior to commencing volunteering at the museum

  • Volunteers may be required to undertake a Basic Disclosure Check prior commencing their role.

Why we want you

Our vision is an aerospace museum, which inspires, entertains and informs through the understanding of, and engagement with, the stories and collections of Bristol’s aerospace industry – past, present and future. If you have a passion for planes, are enthusiastic about education, are mad for museums or are hoping to gain experience for employment then we want to hear from you.


You can make a difference and get involved.  If you would like to become a volunteer, please complete the form below.  Got a question about volunteering? Take a look at our frequently asked questions, as we have tried to give answers to as many queries as possible, or if you would like to know more, please get in touch and contact us at

We look forward to welcoming you on-board soon!

Apply now

Name *
Full Postal Address *
Full Postal Address
Do you have a driving licence? *
What are your key skills and best qualities?
AVAILABILITY: It would be extremely helpful to us if you could commit to volunteering for at least 1 day per week *
Please tick the sessions below that when you would be able to donate your time to on a regular basis. Please note: AM shifts will run from 9.30-1.30, and PM shifts run from 1pm until 5pm.
Sometimes volunteers are unavailable at short notice. This means we may need to contact you to provide cover, please choose the statement below that is most applicable to you: *
Do you have any other volunteering commitments? *
In order to support the museum we let the venue in the evenings for private events. Would you be willing to give your time to support these events on an ad hoc basis? *
REFERENCES: Please list two people whom we may approach for references (please complete fully) *
Name *
Name *
Have you ever been convicted of a criminal offence? (Declaration subject to the Rehabilitation of Offenders Act 1974) *
I would like to receive a copy of my application *
I would like to be kept up-to-date with all the latest volunteer news and activity. *