Visitor Services Volunteer
Our volunteers play a fundamental role in the success and future of Aerospace Bristol
This is a hugely exciting time to join the team to help us enhance the visitor experience, encourage repeat visits and word of mouth recommendations, which will help us to increase our visitor numbers and become better known.
Visitor Services is a department that covers a number of different areas and as such the role of the Visitor Services Volunteer will be diverse. In a typical day you could be welcoming visitors at the front door, assisting on-board Concorde, helping in the gift shop or walking the galleries imparting your knowledge to those that have a thirst for more information. You will work side-by-side with the Visitor Services Hosts and become the face of the museum, so we are looking for volunteers who are passionate and positive about Aerospace Bristol and keeping the history of Bristol’s aviation story alive. It’s important to say that a knowledge of aircraft or aviation is not essential to be a Visitor Services Volunteer. We will support you in developing your skills and knowledge to help you best enhance the experience of all of our visitors. So if you enjoy a fast paced environment and love to make people feel welcomed and valued then apply to volunteer with us today.
Tasks will include but not be restricted to:
Interaction with visitors, sharing your experiences with others
Providing additional support with other initiatives that encourage engagement with visitors and the sale of Museum guidebooks and donations to the Museum
Promoting Host led tours to visitors
Using ‘prop boxes’ to engage with visitors in the galleries
Assisting the Museum Team with object handling sessions, activities and events
The purpose of this role is to support the Museum to achieve its strategic objectives, namely to:
Enable people to participate in and learn about Bristol’s aviation history
Advance learning, skills and training
Conserve Bristol's aerospace heritage through engagement
Celebrate Bristol’s aerospace achievements and inspire a new generation
Volunteers will be working with the Visitor Services Team supporting our Hosts in engaging visitors, sharing their experiences of Aerospace Bristol and promoting museum products and activities.
role reports to
Visitor Services Duty Managers and Volunteer Coordinator
Shifts are scheduled for 09:30 – 13:30 and 13:00 – 17:00 on any preferred day of the week (Mon – Sun).
It would be most helpful to us if you were able to offer a minimum of one day every week to volunteer. This can be broken down into two half days.
The role will be reviewed regularly.
A passion for providing a high level of customer service
A willingness to interact with public and visitors of all ages and backgrounds both in the Museum and occasionally at events off-site
Ability to work as part of a team
A willingness to promote the Museum and its activities
Commitment to You
Volunteers will receive training for the role prior to their first day in the galleries
We will welcome you to a team that is inclusive, welcoming and passionate about Bristol’s rich aerospace history
We will work with you to understand what you want to achieve from your volunteering and assist you in working towards those goals
We will listen to any ideas or suggestions that you might have
We will reimburse any pre-agreed out-of-pocket expenses you may incur in fulfilling your role
What’s in it for You
Meeting new people
Gaining new skills and experience
Gaining an insight into how museums operate
Working with our amazing collection of objects
Expanding your knowledge of the aerospace industry and the important part that it has played in the lives of Bristol people
Volunteers are asked to adhere to the terms of the volunteer agreement
Volunteers will be required to attend role specific training prior to commencing volunteering at the Museum
Volunteers will be asked to be proactive in approaching visitors throughout their shift and to cover the space they work within
Volunteers must be prepared to undertake a Basic Disclosure check prior commencing their role
Download our role description and learn more about becoming a Visitor Services Volunteer.
HOW CAN I APPLY?
You can make a difference and get involved. If you would like to become a volunteer, please complete the form below. Got a question about volunteering? Take a look at our frequently asked questions, as we have tried to give answers to as many queries as possible, or if you would like to know more, please get in touch and contact us at firstname.lastname@example.org.
We look forward to welcoming you on-board soon!