accessibility & facilities
access FOR ALL
Aerospace Bristol is committed to providing an exceptional experience for all visitors, and we recommend you allow at least three hours to enjoy your visit.
We are pleased to offer free entry to all dedicated carers when accompanying a paying visitor who is disabled.
To get the most from your visit, please download our Visitor Map to help you plan your day.
VISITORS WITH LIMITED MOBILITY AND WHEELCHAIR USERS
Set over two buildings - a grade II listed WW1 hangar and the new purpose-built Concorde hangar - the museum site is fully accessible by those using wheelchairs. However, Concorde was sadly not designed with easy access in mind and has a very narrow aisle between the seats.
There is level access to all areas of the site for assistance dogs, wheelchairs and mobility scooters including the entrance, galleries and café, and our Admissions desk has a section that is at wheelchair-user height.
The museum has wheelchair accessible lifts in both hangars, as well as two dedicated accessible lifts to allow visitors in wheelchairs to board the Britannia and onto Concorde.
There are benches located throughout the museum to allow all our visitors to take a moment's rest and enjoy the exhibits at your leisure.
The museum has easy access toilets, and baby and disabled changing facilities, registered with Changing Places. For visitors with disabilities, we have 10 disabled parking bays near the entrance to the museum. The museum has three wheelchairs freely available for visitor use (pre-booking is advisable, please call us on 01179 315 315 or email email@example.com to pre-book).
Blind and partially sighted visitors
The main Aerospace Galleries has low lighting to enhance the exhibits with ropes positioned low down to prevent restricting the view, and we advise those with partial sight to speak to a member of our team if they have any concerns.
Aerospace Bristol welcomes all guide and assistance dogs for any visitor who is blind or partially sighted.
DEAF AND HARD OF HEARING VISITORS
The museum is fitted with an audio loop in both hangars, and there are subtitles on all screens which have audio commentaries. Please speak to one of our hosts or volunteers if you have any queries.
We are continually striving to improve the usability of our website for all our visitors, please visit our website accessibility guide to find out more.
get in touch
Aerospace Bristol offers free entry for dedicated carers, and guide and assistance dogs are, of course, very welcome.
If you have concerns regarding mobility, or if you need further information prior to your visit, please do give us a call on 01179 315 315 or email firstname.lastname@example.org.
For more information, please download our Accessibility Guide in association with Visit England.
FIRST CLASS Facilities
Relax and enjoy our delicious range of freshly made light meals, snacks and drinks, served throughout the day, with a children's menu and high chairs available for younger visitors. Entry to the café is free during museum opening hours.
Located at the entrance to the museum, the shop offers a wide range of unique souvenir and gift items inspired by our collection, including books, cards, models, toys and much more. Entry to the shop is free during museum opening hours.
Toilets are available in both the Concorde hangar and the main exhibition hangar.
We have a number of trained first aid staff on site.
Aerospace Bristol is proud to be a smoke-free family attraction. With the exception of the car park, smoking and vaping are not permitted anywhere on museum premises.
Lost and found
Please call us on 01179 315 315 for lost and found enquiries.
We suggest that visitors agree an easy to find meeting place with their family and friends upon arrival, allowing you to easily find each other should you become separated.
Our on-site car park provides free parking for up to 250 cars and 6 coaches. Parking is for museum visitors only and we recommend arriving early during busy times to avoid disappointment. For visitors with disabilities, we have 10 disabled parking spaces near the entrance to the museum.
Aerospace Bristol does not currently provide free wi-fi access to visitors, however, mobile signal in the area is generally good. The only exception is on-board Concorde and some areas of the Concorde Hangar, where signal can be weaker than throughout the rest of the museum.
If there's anything else you would like to know prior to your visit, please check our frequently asked questions. And if you're still unsure, please call 01179 315 315, between 10.00am and 4.00pm, or email email@example.com and we will be delighted to help.