If you have a question about visiting us, and you can't find the information here, please get in touch on 0117 9 315 315 (Monday - Friday, 9am-5pm, excluding Bank Holidays), or by emailing firstname.lastname@example.org
Frequency asked questions
If you have a question about visiting us but can't find the information here, please call 0117 9 315 315 (Monday - Friday, 10am-4pm) or email email@example.com
Q: where are my 'Print at home' tickets?
If you have purchased 'Print at Home' tickets but not yet received your confirmation email, please wait 24 hours if possible and check your spam/junk folder. If you still have not received your confirmation, please email firstname.lastname@example.org or call 01179 315 315 during museum opening hours, thank you.
Q: What are your opening times?
We are open every day, including Bank Holidays, except for Christmas Eve, Christmas Day and Boxing Day.
2018: 10am – 5pm (last entry: 4pm - one hour before closing)
Q: How do I get to Aerospace Bristol?
Please visit our How to Find Us page for more information.
Q: Is there on-site parking?
Parking is free of charge and there are designated car and coach parking bays on site outside the museum. For visitors with disabilities, we have 10 disabled parking bays near the entrance to the museum.
Q: How much is a visit to Aerospace Bristol?
Visit Tickets and find out everything you need to know about our individual and family tickets.
Q: How much time should i allow for my visit to Aerospace Bristol?
Set over two hangars with lots of exciting exhibits throughout, we recommend 3-4 hours to fully enjoy your visit and to allow time to take in lunch or a cake in the café .
Q: How long is my ticket valid for?
Tickets are valid for the day of the visit, and can be used to re-enter as many times as you like during the course of the day – just show your ticket to the Visitor Services team when re-entering. Tickets purchased online and at Admissions both entitle you to enjoy return visits for one whole year included in the price of your ticket allowing you to visit time and again (excludes certain dates, Bank Holidays and special events which require an additional charge, group tickets, schools or venue hire guests). Your ticket is valid from the date that your ticket is first scanned for one year, for example, a ticket scanned on 30th November 2018 will be valid until (and including) 30th November 2019. Visit Tickets to find out more.
Q: How much does it cost to go on board Concorde?
Going on-board Concorde is included in the price of your ticket.
Q: Do I have to book in advance or can I just turn up on the day?
Whilst we always recommend pre-booking before you visit, especially during weekends and holidays, you can just turn up on the day you want to visit.
Q: Do you offer free admission for dedicated assistants or carers?
Dedicated carers (accompanying a paying visitor who is disabled) are entitled to free entry. On arrival, please go straight to the Admissions desk with documented proof of disability for the person you are caring for, and a member of our Admissions team will be able to assist you.
Q: WHat is gift aid?
If you are a UK taxpayer, by opting to make a Gift Aid Declaration you enable us to treat your payment as a donation, and allows us to reclaim 25p of tax on every £1 from the government on your donations. When you make a Gift Aid Declaration all donations you have made to Bristol Aero Collection Trust (BACT) in the last four years, and all donations you make from the date of your declaration until you notify BACT otherwise, are treated as Gift Aid donations.
Q: Are dogs allowed into the building?
We welcome all guide and assistance dogs, but pets are sadly not allowed in the venue.
Q: Is there a café on-site?
Yes, we have a café on site offering a delicious range of freshly-made light meals, snacks and drinks, served throughout the day, with a special children’s menu and high chairs available. Entry to the café is free and open to all, every day during opening hours.
Q: Is there a SHOP on-site?
Yes, our onsite shop offers a range of quality souvenir and gift items inspired by our collection, including books, cards, models, toys and much more, and entry is free and open to all, every day during opening hours.
Q: Can I pay by card and is there a minimum spend?
Yes, we welcome all major credit and debit cards (apart from American Express and Diners cards) at the admissions desk and in the shop, and café. There is no minimum spend anywhere on-site.
Q: Do you have prayer facilities?
We have private spaces which can be made available on request, simply call 01179 315 315 (Monday to Friday, 10am to 5pm excluding Bank Holidays) or ask a member of staff on arrival.
Q: Do you have baby feeding/changing facilities?
Yes, our baby changing facilities are located in both the main exhibition hangar and the Concorde Hangar.
Q: Can visitors smoke or vape within Aerospace Bristol?
Aerospace Bristol is proud to be a smoke free family attraction, and smoking and vaping is not permitted on the museum premises, except for in the smoking shelter, located in the car park, near the main entrance gate.
Q. Can I take photos within the museum?
We love it when you take photos of your friends or family in Aerospace Bristol and any photographs or filming taken within the museum may only be used for personal use. Hand-held cameras, including those with a flash, may be used for private and personal purposes in the galleries unless otherwise indicated. Tripods are allowed, but please be considerate of other visitors. Please do not leave your tripod unattended and be careful around objects and – if the new museum is too busy (which a member of staff may decide on the day) then please be prepared to make use of your annual ticket and come back to take photos at a quieter time, such as during the week during school term time. Light-sensitive material must be photographed without flash. Please note that photography is not allowed in the archives and drones are not permitted anywhere on site.
Professional or commercial photography within the Aerospace Bristol is only permitted by prior arrangement with Aerospace Bristol. Visit filming and photography to find out more.