Frequently asked questions

If you have a question about visiting us but can't find the information here, please email info@aerospacebristol.org

Q: Where are my print-at-home tickets?

If you have purchased print at home tickets but not yet received your confirmation email, please wait 24 hours if possible and check your spam/junk folder. If you still have not received your confirmation, please email boxoffice@aerospacebristol.org or call 01179 315 315 between 10am and 2pm, Wednesday to Friday. Thank you.

Q: What are your opening times?

Our current opening times can be found here

Q: How do I get to Aerospace Bristol?

Please visit our How to Find Us page for more information.

Q: Is there on-site parking?

Parking is free of charge and there are designated car and coach parking bays on site outside the museum.  For visitors with disabilities, we have 10 disabled parking bays near the entrance to the museum.

Q: How much is a visit to Aerospace Bristol?

Please visit the ticket info page and find out everything you need to know about our individual and family tickets.

Q: How much time should I allow for my visit to Aerospace Bristol?

Set over three hangars with lots of exciting exhibits throughout, we recommend 3-4 hours to fully enjoy your visit and to allow time for lunch or a coffee and cake in the café .

Q: I can no longer visit on the date I booked, can I visit another time?

Yes, you can use your ticket anytime, and you do not need to rebook, or notify us. Simply bring your ticket with you on the day you wish to visit, and it will then be valid for free annual return for 12 months from the date it is first used.

Q: How long is my ticket valid for?

General admission tickets entitle you to enjoy return visits for a whole year from the date they are first used (T&Cs apply). Visit Tickets to find out more.

Q: How much does it cost to go on board Concorde?

Going on-board Concorde is included in the price of your ticket.

Q: Do I have to book in advance or can I just turn up on the day?

Tickets may be booked online in advance or purchased upon arrival. All general admission tickets (excluding group tickets) include free return visits for 12 months from the date they are first used.

You do not need to book in advance to use an existing ticket for a return visit. Simply bring your ticket along with a form of photo ID.

Q: Do you offer free admission for dedicated assistants or carers?

Dedicated carers (accompanying a paying visitor who is disabled) are entitled to free entry. On arrival, please go straight to the admissions desk with documented proof of disability for the person you are caring for.

Q: What is Gift Aid?

If you are a UK taxpayer, by opting to make a Gift Aid Declaration you enable us to treat your payment as a donation, and allows us to reclaim 25p of tax on every £1 from the government on your donations.  When you make a Gift Aid Declaration all donations you have made to Bristol Aero Collection Trust (BACT) in the last four years, and all donations you make from the date of your declaration until you notify BACT otherwise, are treated as Gift Aid donations.

Q: Are dogs allowed into the building?

We welcome all guide and assistance dogs, but pets are not permitted.

Q: Is there a café on-site?

Yes, we have a café on site offering a delicious range of freshly-made light meals, snacks and drinks, served throughout the day, with a special children’s menu and high chairs available. 

Q: Is there a shop on-site?

Yes, our on-site shop offers a range of quality souvenir and gift items inspired by our collection, including books, cards, models, toys and much more.

Q: Can I pay by card and is there a minimum spend?

Yes, we welcome all major credit and debit cards (apart from American Express and Diners cards) at the admissions desk and in the shop, and café.  There is no minimum spend.

Q: Do you have prayer facilities?

We have private spaces which can be made available on request, simply call 01179 315 315 or ask a member of staff upon arrival.

Q: Do you have baby feeding/changing facilities?

Yes, our baby changing facilities are located in both the main exhibition hangar and the Concorde Hangar.

Q: Can visitors smoke or vape within Aerospace Bristol?

Aerospace Bristol is proud to be a smoke-free family attraction. Smoking and vaping is not permitted on the museum premises, except for in the smoking shelter. The smoking shelter is located in the car park, near the main entrance gate.

Q. Can I take photos within the museum?

Photography and filming within the museum galleries is permitted for personal use. Photography and filming is not allowed in the archive rooms and drones are not permitted anywhere on site.

In all circumstances, we ask that you kindly refrain from using flash. 

Tripods are allowed, but please be considerate of other visitors. Please do not leave your tripod unattended and be careful around objects and people. If the museum is too busy (which a member of staff may decide on the day) then please be prepared to make use of your annual ticket and come back to take photos at a quieter time, such as during the week during school term time.

Professional or commercial photography is only permitted by prior arrangement with Aerospace Bristol. Please visit filming and photography to find out more.